{"id":6656,"date":"2021-09-22T13:47:53","date_gmt":"2021-09-22T04:47:53","guid":{"rendered":"https:\/\/www.seraku.co.jp\/tectec-note\/?p=6656"},"modified":"2023-06-21T14:02:32","modified_gmt":"2023-06-21T05:02:32","slug":"about_customer_success","status":"publish","type":"post","link":"https:\/\/www.seraku.co.jp\/tectec-note\/industry\/about_customer_success\/","title":{"rendered":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u306f\u4f55\u304b\uff1f\u610f\u5473\u3084\u76ee\u7684\u3092\u308f\u304b\u308a\u3084\u3059\u304f\u89e3\u8aac"},"content":{"rendered":"\n<h2 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href=\"https:\/\/www.seraku.co.jp\/tectec-note\/feature\/hrlp-itconsultant-company\/\" data-type=\"URL\" data-id=\"https:\/\/www.seraku.co.jp\/tectec-note\/feature\/hrlp-itconsultant-company\/\" target=\"_blank\">\u5e97\u8217\u904b\u55b6\u304b\u3089\u306e\u30ad\u30e3\u30ea\u30a2\u30c1\u30a7\u30f3\u30b8\u306b\u304a\u3059\u3059\u3081\uff01\u5e97\u8217\u904b\u55b6\u7d4c\u9a13\u3092\u6d3b\u304b\u3057\u306a\u304c\u3089\u6d3b\u8e8d\u3067\u304d\u3066\u7a3c\u3052\u308bIT\u696d\u754c\u3068\u306f<\/a>\u300d\u3092\u30c1\u30a7\u30c3\u30af\u3057\u3066\u307f\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u306f\u4f55\u304b\uff1f<\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" loading=\"lazy\" width=\"1200\" height=\"363\" src=\"https:\/\/www.seraku.co.jp\/tectec-note\/wp-content\/uploads\/163_about_Customer_success_h2_01.jpg\" alt=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u306f\u4f55\u304b\uff1f\" class=\"wp-image-6659\" srcset=\"https:\/\/www.seraku.co.jp\/tectec-note\/wp-content\/uploads\/163_about_Customer_success_h2_01.jpg 1200w, https:\/\/www.seraku.co.jp\/tectec-note\/wp-content\/uploads\/163_about_Customer_success_h2_01-600x182.jpg 600w, https:\/\/www.seraku.co.jp\/tectec-note\/wp-content\/uploads\/163_about_Customer_success_h2_01-768x232.jpg 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" 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class=\"flame\">\n<li>\u9867\u5ba2\u306b\u5bfe\u3059\u308b\u4fa1\u5024\u306e\u63d0\u4f9b<\/li>\n\n\n\n<li>\u4f01\u696d\u306e\u53d6\u7d44\u3084\u5f79\u5272\u30fb\u8077\u7a2e<\/li>\n<\/ol>\n\n\n\n<p>\u672c\u8a18\u4e8b\u3067\u306f\u4f01\u696d\u306e\u53d6\u7d44\u3084\u5f79\u5272\u30fb\u8077\u7a2e\u306e\u9805\u76ee\u3092\u4e2d\u5fc3\u3068\u3057\u305f\u89e3\u8aac\u3092\u304a\u3053\u306a\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<h3 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class=\"wp-image-6697\"\/><\/figure><\/div>\n\n\n<p>\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u300d\u3068\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u300d\u3053\u306e2\u3064\u306e\u8a00\u8449\u306b\u306f\u4f3c\u305f\u5370\u8c61\u3092\u53d7\u3051\u307e\u3059\u304c\u6839\u672c\u7684\u306a\u9055\u3044\u304c\u3042\u308a\u307e\u3059\u3002\u81ea\u5206\u306e\u3068\u308b\u30a2\u30af\u30b7\u30e7\u30f3\u304c\u53d7\u52d5\u7684\u3067\u3042\u308b\u304b\u80fd\u52d5\u7684\u3067\u3042\u308b\u304b\u3067\u3059\u3002<br>\u524d\u8ff0\u3057\u307e\u3057\u305f\u304c\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306f\u81ea\u5206\u304b\u3089\u7a4d\u6975\u7684\u306b\u9867\u5ba2\u306b\u50cd\u304d\u304b\u3051\u3001\u6210\u529f\u30fb\u6210\u9577\u306b\u5c0e\u304f\u3053\u3068\u304c\u30dd\u30a4\u30f3\u30c8\u3067\u3059\u3002\u3064\u307e\u308a\u300c\u80fd\u52d5\u7684\u300d\u306a\u3082\u306e\u3067\u3059\u3002<br>\u4e00\u65b9\u3067\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306f\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u3084\u30af\u30ec\u30fc\u30e0\u51e6\u7406\u3068\u3044\u3063\u305f\u300c\u53d7\u52d5\u7684\u300d\u306a\u30b5\u30dd\u30fc\u30c8\u3092\u304a\u3053\u306a\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u307e\u305f\u3001\u55b6\u696d\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306e\u9055\u3044\u306b\u3064\u3044\u3066\u3082\u6c17\u306b\u306a\u308b\u65b9\u306f\u591a\u3044\u3067\u3057\u3087\u3046\u3002<br>\u304a\u304a\u307e\u304b\u306b\u3044\u3046\u3068\u3001\u5f93\u6765\u306e\u55b6\u696d\u3068\u3044\u3046\u4ed5\u4e8b\u306e\u4e2d\u306b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306f\u542b\u307e\u308c\u3066\u3044\u307e\u3057\u305f\u3002\u3057\u304b\u3057\u3001\u9867\u5ba2\u3078\u306e\u80fd\u52d5\u7684\u306a\u30a2\u30af\u30b7\u30e7\u30f3\u304c\u91cd\u8981\u8996\u3055\u308c\u308b\u3088\u3046\u306b\u306a\u3063\u305f\u6628\u4eca\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u3044\u3046\u5c02\u9580\u8077\u7a2e\u304c\u8a95\u751f\u3057\u305f\u3068\u8003\u3048\u3066\u3088\u3044\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u6ce8\u76ee\u3055\u308c\u308b\u3088\u3046\u306b\u306a\u3063\u305f\u7d4c\u7def<\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" loading=\"lazy\" width=\"1200\" height=\"363\" src=\"https:\/\/www.seraku.co.jp\/tectec-note\/wp-content\/uploads\/163_about_Customer_success_h2_02.jpg\" alt=\"\u6ce8\u76ee\u3055\u308c\u308b\u3088\u3046\u306b\u306a\u3063\u305f\u7d4c\u7def\" class=\"wp-image-6660\" srcset=\"https:\/\/www.seraku.co.jp\/tectec-note\/wp-content\/uploads\/163_about_Customer_success_h2_02.jpg 1200w, https:\/\/www.seraku.co.jp\/tectec-note\/wp-content\/uploads\/163_about_Customer_success_h2_02-600x182.jpg 600w, https:\/\/www.seraku.co.jp\/tectec-note\/wp-content\/uploads\/163_about_Customer_success_h2_02-768x232.jpg 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/figure>\n\n\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u304c\u6ce8\u76ee\u3055\u308c\u308b\u3088\u3046\u306b\u306a\u3063\u305f\u80cc\u666f\u306f\u3069\u306e\u3088\u3046\u306a\u3082\u306e\u3060\u3063\u305f\u306e\u3067\u3057\u3087\u3046\u3002<br>\u5143\u3005\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306f\u30a2\u30e1\u30ea\u30ab\u3092\u4e2d\u5fc3\u306b\u5e83\u304c\u308a\u307e\u3057\u305f\u3002\u6b27\u7c73\u306b\u3068\u3069\u307e\u3089\u305a\u3001\u65e5\u672c\u56fd\u5185\u3078\u3082\u5e83\u304c\u308a\u3092\u898b\u305b\u3066\u3044\u307e\u3059\u3002\u73fe\u5728\u3001\u65e5\u672c\u3067\u306e\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30e2\u30c7\u30eb\u3068\u3057\u3066\u3082\u91cd\u8981\u8996\u3055\u308c\u306f\u3058\u3081\u3066\u3044\u308b\u306e\u3067\u3059\u3002<br>\u6ce8\u76ee\u3055\u308c\u308b\u3088\u3046\u306b\u306a\u3063\u305f\u7406\u7531\u306b\u306f\u3001\u3053\u308c\u30894\u3064\u304c\u3042\u3052\u3089\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<ul class=\"flame\">\n<li>\u5e02\u5834\u306e\u6210\u719f<\/li>\n\n\n\n<li>\u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u5f62\u614b\u306e\u5e83\u304c\u308a<\/li>\n\n\n\n<li>CRM\uff08\u9867\u5ba2\u95a2\u4fc2\u7ba1\u7406\uff09\u30c4\u30fc\u30eb\u306e\u666e\u53ca<\/li>\n\n\n\n<li>\u4ed6\u793e\u30b5\u30fc\u30d3\u30b9\u3068\u306e\u5dee\u5225\u5316\u306e\u5fc5\u8981\u6027<\/li>\n<\/ul>\n\n\n\n<p>\u4ee5\u4e0b\u3067\u8a73\u3057\u304f\u307f\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u5e02\u5834\u306e\u6210\u719f<\/h3>\n\n\n\n<p>\u30b0\u30ed\u30fc\u30d0\u30eb\u5316\u304c\u9032\u307f\u3001\u7d4c\u6e08\u306e\u56fd\u969b\u5316\u3082\u98db\u8e8d\u7684\u306b\u9032\u5316\u3092\u9042\u3052\u3066\u304d\u307e\u3057\u305f\u3002\u7c21\u5358\u306b\u60c5\u5831\u304c\u624b\u306b\u5165\u308b\u3088\u3046\u306b\u306a\u308a\u3001\u4e16\u754c\u4e2d\u306e\u3069\u3053\u3067\u3082\u540c\u3058\u3088\u3046\u306a\u88fd\u54c1\u3092\u4f5c\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u3069\u3053\u3067\u8ab0\u304c\u4f5c\u3063\u3066\u3082\u540c\u3058\u3067\u3042\u308c\u3070\u3001\u512a\u4f4d\u6027\u304c\u7dad\u6301\u3057\u3065\u3089\u304f\u306a\u308b\u3053\u3068\u306f\u660e\u767d\u3067\u3059\u3002<br>\u305d\u306e\u7d50\u679c\u3001\u8cb7\u3044\u624b\u5074\u306b\u306f\u591a\u304f\u306e\u9078\u629e\u80a2\u304c\u3067\u304d\u305f\u3082\u306e\u306e\u3001\u58f2\u308a\u624b\u5074\u306f\u7af6\u4e89\u304c\u5897\u3048\u82e6\u3057\u3044\u601d\u3044\u3092\u3059\u308b\u3053\u3068\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u306a\u305c\u306a\u3089\u3001\u65b0\u3057\u3044\u3082\u306e\u304c\u958b\u767a\u3055\u308c\u3066\u3082\u3059\u3050\u306b\u771f\u4f3c\u3055\u308c\u3066\u3057\u307e\u3044\u500b\u3005\u306e\u5dee\u5225\u5316\u304c\u96e3\u3057\u304f\u306a\u3063\u305f\u305f\u3081\u3067\u3059\u3002\u3060\u304b\u3089\u3053\u305d\u3001\u8ca9\u58f2\u3057\u305f\u5f8c\u307e\u3067\u7d9a\u304f\u80fd\u52d5\u7684\u306a\u30b5\u30dd\u30fc\u30c8\u304c\u91cd\u8981\u3068\u306a\u308a\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u3044\u3046\u8003\u3048\u65b9\u306b\u6ce8\u76ee\u304c\u96c6\u307e\u308b\u306e\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u5f62\u614b\u306e\u5e83\u304c\u308a<\/h3>\n\n\n\n<p>\u4e16\u306e\u4e2d\u306e\u54c1\u7269\u306b\u5bfe\u3059\u308b\u610f\u8b58\u306f\u6240\u6709\u304b\u3089\u5229\u7528\u3078\u3068\u5909\u308f\u3063\u3066\u3044\u307e\u3059\u3002\u58f2\u308a\u5207\u308b\u3053\u3068\u304c\u539f\u5247\u3067\u3042\u3063\u305f\u5f93\u6765\u306e\u30d3\u30b8\u30cd\u30b9\u30e2\u30c7\u30eb\u306f\u3001\u6c7a\u307e\u3063\u305f\u6599\u91d1\u3092\u652f\u6255\u3063\u3066\u4e00\u5b9a\u671f\u9593\u5229\u7528\u3067\u304d\u308b\u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u578b\u30b5\u30fc\u30d3\u30b9\u3078\u5909\u5316\u3057\u3064\u3064\u3042\u308a\u307e\u3059\u3002<br>\u3044\u304b\u306b\u89e3\u7d04\u3092\u3055\u308c\u305a\u306b\u7d99\u7d9a\u5229\u7528\u3057\u3066\u3082\u3089\u3048\u308b\u304b\u304c\u3001\u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u578b\u30d3\u30b8\u30cd\u30b9\u306e\u91cd\u8981\u306a\u30dd\u30a4\u30f3\u30c8\u3068\u306a\u308b\u3067\u3057\u3087\u3046\u3002<br>\u305d\u3053\u3067\u8fd1\u5e74\u3001\u300cThe Model\u300d\u3068\u3044\u3046\u55b6\u696d\u624b\u6cd5\u304c\u6ce8\u76ee\u3055\u308c\u3066\u3044\u307e\u3059\u3002<br>\u55b6\u696d\u6d3b\u52d5\u3092\u300c\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u300d\u300c\u30a4\u30f3\u30b5\u30a4\u30c9\u30bb\u30fc\u30eb\u30b9\u300d\u300c\u30d5\u30a3\u30fc\u30eb\u30c9\u30bb\u30fc\u30eb\u30b9\u300d\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u300d\u306e4\u3064\u306e\u6bb5\u968e\u306b\u5206\u5272\u3057\u3001\u8cea\u3068\u5bc6\u5ea6\u3092\u3042\u3052\u308b\u3053\u3068\u3067\u58f2\u4e0a\u306e\u5897\u52a0\u3092\u56f3\u308a\u3001\u6210\u529f\u3057\u305f\u306e\u3067\u3059\u3002<br>\u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u578b\u30d3\u30b8\u30cd\u30b9\u3078\u306e\u79fb\u884c\u3001\u305d\u308c\u306b\u4f34\u3063\u305f\u55b6\u696d\u5f62\u614b\u306e\u5909\u5316\u304c\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306b\u6ce8\u76ee\u304c\u96c6\u307e\u308b\u7406\u7531\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">CRM\uff08\u9867\u5ba2\u95a2\u4fc2\u7ba1\u7406\uff09\u30c4\u30fc\u30eb\u306e\u666e\u53ca<\/h3>\n\n\n\n<p>CRM\uff08Customer Relationship Management\uff09\u3068\u306f\u9867\u5ba2\u95a2\u4fc2\u7ba1\u7406\u3068\u8a33\u3055\u308c\u307e\u3059\u3002\u300c\u4f01\u696d\u3068\u9867\u5ba2\u306e\u95a2\u4fc2\u6027\u3092\u7ba1\u7406\u300d\u3059\u308b\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306e\u8003\u3048\u65b9\u30fb\u624b\u6cd5\u3067\u3059\u3002<br>\u30b7\u30b9\u30c6\u30e0\u74b0\u5883\u306e\u5411\u4e0a\u306b\u3088\u308a\u3001\u3053\u306e\u624b\u6cd5\u306b\u7528\u3044\u308b\u30c4\u30fc\u30eb\u81ea\u4f53\u3092\u6307\u3059\u8a00\u8449\u306b\u3082\u4f7f\u308f\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<br>\u300cThe Model\u300d\u306e\u3088\u3046\u306a\u65b0\u3057\u3044\u30d3\u30b8\u30cd\u30b9\u30e2\u30c7\u30eb\u3067\u306f\u3001\u3069\u306e\u3088\u3046\u306a\u72b6\u614b\u3092\u6210\u529f\u3068\u3059\u308b\u306e\u304b\u3001\u76ee\u6a19\u3068\u3059\u308b\u6307\u6a19\u306f\u4f55\u306a\u306e\u304b\u3092\u3057\u3063\u304b\u308a\u3068\u843d\u3068\u3057\u8fbc\u3093\u3067\u6d3b\u52d5\u3092\u3059\u308b\u3053\u3068\u304c\u5927\u5207\u306a\u30dd\u30a4\u30f3\u30c8\u3067\u3059\u3002<br>CRM\u3068\u3044\u3046\u8003\u3048\u65b9\u306f\u8a2d\u5b9a\u3057\u305f\u6307\u6a19\u3092\u53ef\u8996\u5316\u3057\u3001\u55b6\u696d\u6d3b\u52d5\u306e\u4fc3\u9032\u306b\u5bc4\u4e0e\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">CRM\u30c4\u30fc\u30eb\u3068\u306f<\/h4>\n\n\n\n<style>\n.wp-image-11026, .wp-image-12571, .wp-image-6698{\n    width:600px;\n}\n.acs-Img{\n    display: flex;\n    justify-content: center;\n}\n@media only screen and (max-width: 425px){\n.wp-image-11026, .wp-image-12571, .wp-image-6698{\n    width:350px;\n    max-width: 350px!important;\n}\n}\n<\/style>\n\n\n<div class=\"wp-block-image acs-Img\">\n<figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.seraku.co.jp\/tectec-note\/wp-content\/uploads\/customer_success_img_03.png\" alt=\"\" class=\"wp-image-11026\" width=\"600\" height=\"340\" srcset=\"https:\/\/www.seraku.co.jp\/tectec-note\/wp-content\/uploads\/customer_success_img_03.png 1016w, https:\/\/www.seraku.co.jp\/tectec-note\/wp-content\/uploads\/customer_success_img_03-600x340.png 600w, https:\/\/www.seraku.co.jp\/tectec-note\/wp-content\/uploads\/customer_success_img_03-768x435.png 768w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/figure><\/div>\n\n\n<p>CRM\u30c4\u30fc\u30eb\u3068\u306f\u3001\u9867\u5ba2\u30c7\u30fc\u30bf\u3092\u7dcf\u5408\u7684\u306b\u7ba1\u7406\u3057\u5206\u6790\u30fb\u30a2\u30d7\u30ed\u30fc\u30c1\u3078\u3068\u3064\u306a\u3052\u308b\u904e\u7a0b\u3092\u3001\u53ef\u8996\u5316\u3057\u52b9\u7387\u7684\u306b\u884c\u3046\u305f\u3081\u306e\u6a5f\u80fd\u3092\u6301\u3064\u3055\u307e\u3056\u307e\u306a\u30c4\u30fc\u30eb\u306e\u7dcf\u79f0\u3067\u3059\u3002\u305f\u3068\u3048\u3070\u3001\u55b6\u696d\u652f\u63f4\u30c4\u30fc\u30eb\u3067\u306f\u3001\u9867\u5ba2\u60c5\u5831\u3084\u53d6\u5f15\u5185\u5bb9\u306a\u3069\u3092\u55b6\u696d\u30c1\u30fc\u30e0\u3067\u5171\u6709\u3057\u53ef\u8996\u5316\u3059\u308b\u3053\u3068\u3067\u3001\u62c5\u5f53\u4ee5\u5916\u3067\u3082\u9867\u5ba2\u5bfe\u5fdc\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002\u5546\u8ac7\u306b\u304a\u3044\u3066\u3082\u30b9\u30d4\u30fc\u30c7\u30a3\u30fc\u306a\u63d0\u6848\u304c\u3067\u304d\u308b\u30e1\u30ea\u30c3\u30c8\u3082\u3042\u308a\u307e\u3059\u3002<br>CRM\u30c4\u30fc\u30eb\u306f\u3001\u4f01\u696d\u6d3b\u52d5\u306e\u76ee\u7684\u3084\u6d3b\u52d5\u5185\u5bb9\u306b\u3042\u308f\u305b\u3066\u3001\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u3084\u30c4\u30fc\u30eb\u3092\u9023\u643a\u3055\u305b\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u4f01\u696d\u72ec\u81ea\u306e\u6709\u52b9\u3067\u52b9\u7387\u7684\u306a\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u6027\u5411\u4e0a\u306b\u5f79\u7acb\u3066\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3067\u3057\u3087\u3046\u3002<br>\u4ee3\u8868\u7684\u306aCRM\u30c4\u30fc\u30eb\u3092\u4ee5\u4e0b\u3067\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Salesforce<\/h4>\n\n\n\n<p>\u55b6\u696d\u652f\u63f4\u30c4\u30fc\u30eb\u306e\u4ee3\u8868\u3068\u3044\u3048\u308bSalesforce\u3067\u306f\u3001Sales Cloud\u3092\u5229\u7528\u3057\u5fb9\u5e95\u3057\u305f\u9867\u5ba2\u30fb\u53d6\u5f15\u5148\u306e\u7ba1\u7406\u306b\u3088\u308a\u3001\u9867\u5ba2\u306b\u5408\u308f\u305b\u305f\u652f\u63f4\u3092\u63d0\u4f9b\u3067\u304d\u307e\u3059\u3002\u8c4a\u5bcc\u306a\u30c7\u30fc\u30bf\u306e\u4e2d\u304b\u3089\u5546\u8ac7\u306b\u5408\u308f\u305b\u305f\u60c5\u5831\u3092\u63d0\u4f9b\u3057\u305f\u308a\u3001\u30e2\u30d0\u30a4\u30ebCRM\u3067\u5916\u51fa\u5148\u304b\u3089\u3082\u30c7\u30fc\u30bf\u3078\u306e\u30a2\u30af\u30bb\u30b9\u3084\u66f4\u65b0\u304c\u3067\u304d\u305f\u308a\u3068\u3001\u30b9\u30d4\u30fc\u30c7\u30a3\u30fc\u306a\u9867\u5ba2\u5bfe\u5fdc\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002<br>\u6bce\u65e5\u306e\u30bf\u30b9\u30af\u306e\u5408\u7406\u5316\u3084\u81ea\u52d5\u5316\u3082\u3067\u304d\u3001\u6642\u9593\u7684\u4f59\u88d5\u306e\u3067\u304d\u305f\u62c5\u5f53\u306f\u3001\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u6027\u306e\u69cb\u7bc9\u306b\u50cd\u3051\u308b\u3088\u3046\u306b\u306a\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Senses<\/h4>\n\n\n\n<p>\u5b9a\u7740\u652f\u63f4\u5bfe\u7b56\u306b\u6709\u52b9\u306a\u30c4\u30fc\u30eb\u3067\u3059\u3002\u30e1\u30fc\u30eb\u3092\u4e00\u6589\u914d\u4fe1\u3067\u304d\u308b\u6a5f\u80fd\u3092\u6301\u3061\u3001\u30e1\u30eb\u30de\u30ac\u306a\u3069\u3067\u9867\u5ba2\u306e\u5b9a\u7740\u5ea6\u306b\u5408\u308f\u305b\u305f\u30b5\u30dd\u30fc\u30c8\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002\u81ea\u793e\u306e\u30b5\u30fc\u30d3\u30b9\u3084\u88fd\u54c1\u3092\u4f7f\u3044\u306f\u3058\u3081\u305f\u3070\u304b\u308a\u306e\u304a\u5ba2\u3055\u307e\u3068\u3042\u308b\u7a0b\u5ea6\u4f7f\u3044\u7d9a\u3051\u3066\u3044\u308b\u304a\u5ba2\u3055\u307e\u3067\u306f\u3001\u63d0\u4f9b\u3059\u3079\u304d\u30b5\u30fc\u30d3\u30b9\u3084\u60c5\u5831\u3082\u7570\u306a\u308a\u307e\u3059\u3002\u305d\u308c\u305e\u308c\u306e\u30bf\u30a4\u30df\u30f3\u30b0\u306b\u5408\u308f\u305b\u305f\u30b5\u30dd\u30fc\u30c8\u3092\u884c\u3046\u3053\u3068\u3067\u3001\u9867\u5ba2\u306e\u5b9a\u7740\u5ea6\u3092\u4e0a\u3052\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Zoho CRM<\/h4>\n\n\n\n<p>\u30c7\u30fc\u30bf\u6d3b\u7528\u306e\u5229\u4fbf\u6027\u304c\u9ad8\u3044\u30c4\u30fc\u30eb\u3067\u3001Web\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3067\u4e00\u9023\u306e\u696d\u52d9\u306e\u52b9\u7387\u5316\u304c\u306f\u304b\u308c\u307e\u3059\u3002SFA\uff08\u55b6\u696d\u652f\u63f4\u30b7\u30b9\u30c6\u30e0\uff09\u3068\u9023\u643a\u3057\u3066CRM\uff08\u9867\u5ba2\u95a2\u4fc2\u7ba1\u7406\uff09\u5185\u306b\u84c4\u7a4d\u3055\u308c\u305f\u30c7\u30fc\u30bf\u3092\u3001\u95a2\u9023\u3059\u308b\u6d3b\u52d5\u3054\u3068\u306b\u7d10\u3065\u3051\u3066\u7ba1\u7406\u3067\u304d\u308b\u305f\u3081\u3001\u55b6\u696d\u652f\u63f4\u306b\u6d3b\u7528\u3057\u305f\u308a\u3001\u767b\u9332\u3055\u308c\u305f\u9867\u5ba2\u306b\u30a2\u30d7\u30ed\u30fc\u30c1\u3067\u304d\u308b\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u624b\u6cd5\u306b\u6d3b\u7528\u3067\u304d\u305f\u308a\u3057\u307e\u3059\u3002\u60c5\u5831\u306e\u81ea\u52d5\u96c6\u8a08\u3084\u30c7\u30fc\u30bf\u306e\u53ef\u8996\u5316\u304c\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306b\u884c\u3048\u308b\u6709\u52b9\u306aMA\u30c4\u30fc\u30eb\u3068\u3044\u308b\u3067\u3057\u3087\u3046\u3002<br>\u4e0a\u8a18\u3067\u7d39\u4ecb\u3057\u305fCRM\u30c4\u30fc\u30eb\u306e\u8a73\u7d30\u306f\u7279\u5fb4\u306e\u4e00\u90e8\u3092\u629c\u7c8b\u3057\u305f\u3082\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">CRM\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9<\/h3>\n\n\n<div class=\"wp-block-image acs-Img\">\n<figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.seraku.co.jp\/tectec-note\/wp-content\/uploads\/customer_success_img_04_3.png\" alt=\"\" class=\"wp-image-12571\" width=\"600\" height=\"557\" srcset=\"https:\/\/www.seraku.co.jp\/tectec-note\/wp-content\/uploads\/customer_success_img_04_3.png 999w, https:\/\/www.seraku.co.jp\/tectec-note\/wp-content\/uploads\/customer_success_img_04_3-600x557.png 600w, https:\/\/www.seraku.co.jp\/tectec-note\/wp-content\/uploads\/customer_success_img_04_3-768x713.png 768w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/figure><\/div>\n\n\n<p>\u9867\u5ba2\u306b\u7a4d\u6975\u7684\u306b\u30a2\u30d7\u30ed\u30fc\u30c1\u3057\u81ea\u793e\u306e\u30b5\u30fc\u30d3\u30b9\u3084\u88fd\u54c1\u3092\u7d99\u7d9a\u7684\u306b\u5229\u7528\u3057\u3066\u3082\u3089\u3046\u305f\u3081\u306b\u3001CRM\u30b7\u30b9\u30c6\u30e0\u306f\u6709\u52b9\u306b\u50cd\u304f\u3067\u3057\u3087\u3046\u3002<br>CRM\u306f\u52b9\u7387\u7684\u304b\u3064\u30b9\u30d4\u30fc\u30c7\u30a3\u30fc\u306b\u30c7\u30fc\u30bf\u51e6\u7406\u3092\u884c\u3046\u3060\u3051\u3067\u306a\u304f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306b\u3068\u3063\u3066\u91cd\u8981\u306a\u9867\u5ba2\u306e\u52d5\u5411\u3084\u72b6\u614b\u30fb\u74b0\u5883\u3084\u55dc\u597d\u307e\u3067\u3001\u81a8\u5927\u306a\u30c7\u30fc\u30bf\u304b\u3089\u5206\u6790\u304c\u53ef\u80fd\u3068\u306a\u308b\u304b\u3089\u3067\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u7684\u78ba\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u30fb\u624b\u6bb5\u3067\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u304c\u3067\u304d\u307e\u3059\u3002<br>CRM\u306e\u666e\u53ca\u304c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306e\u5b9f\u73fe\u306b\u5927\u304d\u304f\u8ca2\u732e\u3057\u3066\u3044\u308b\u3068\u3044\u3048\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">\u4ed6\u793e\u30b5\u30fc\u30d3\u30b9\u3068\u306e\u5dee\u5225\u5316\u306e\u5fc5\u8981\u6027<\/h4>\n\n\n\n<p>\u8c4a\u304b\u306b\u306a\u3063\u305f\u65e5\u672c\u306e\u793e\u4f1a\u306b\u306f\u30e2\u30ce\u304c\u3042\u3075\u308c\u3001\u3055\u307e\u3056\u307e\u306a\u30e2\u30ce\u304c\u624b\u306b\u5165\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u305d\u306e\u7d50\u679c\u3001\u6240\u6709\uff08\u7269\u7406\u7684\u4fa1\u5024\uff09\u304b\u3089\u3001\u6240\u6709\u3059\u308b\u3053\u3068\u3067\u5f97\u3089\u308c\u308b\u6e80\u8db3\u611f\u3084\u559c\u3073\u3068\u3044\u3063\u305f\u7d4c\u9a13\uff08\u5fc3\u7406\u7684\u4fa1\u5024\uff09\u306b\u9b45\u529b\u306f\u5909\u5316\u3057\u3001\u65b0\u305f\u306a\u4fa1\u5024\u3092\u898b\u51fa\u3057\u306f\u3058\u3081\u3066\u3044\u307e\u3059\u3002\u30b0\u30ed\u30fc\u30d0\u30eb\u5316\u3057\u6210\u719f\u3057\u3066\u3044\u304f\u5e02\u5834\u306f\u7af6\u4e89\u304c\u6fc0\u5316\u3057\u3066\u3044\u307e\u3059\u3002\u52dd\u3061\u629c\u304f\u30fb\u751f\u304d\u6b8b\u308b\u305f\u3081\u306b\u306f\u3001\u4ed6\u793e\u30b5\u30fc\u30d3\u30b9\u3068\u306e\u5dee\u5225\u5316\u304c\u5fc5\u8981\u4e0d\u53ef\u6b20\u3067\u3059\u3002<br>\u4ed6\u793e\u306e\u30b5\u30fc\u30d3\u30b9\u3068\u306e\u5dee\u5225\u5316\u3092\u56f3\u308b\u306b\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306b\u3088\u308a\u628a\u63e1\u3057\u305f\u9867\u5ba2\u60c5\u5831\u304b\u3089\u30cb\u30fc\u30ba\u306e\u5206\u6790\u3092\u304a\u3053\u306a\u3044\u3001\u9867\u5ba2\u304c\u62b1\u3048\u3066\u3044\u308b\u81ea\u793e\u88fd\u54c1\u5229\u7528\u306b\u95a2\u3059\u308b\u8ab2\u984c\u3084\u4e0d\u6e80\u3092\u628a\u63e1\u3057\u307e\u3059\u3002\u628a\u63e1\u3057\u305f\u5185\u5bb9\u304b\u3089\u3001\u4e00\u4eba\u3072\u3068\u308a\u306b\u9069\u3057\u305f\u30a2\u30c9\u30d0\u30a4\u30b9\u3084\u60c5\u5831\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001CX\uff08Customer Experience\/\u9867\u5ba2\u4f53\u9a13\uff09\u3092\u9ad8\u3081\u307e\u3059\u3002\u6700\u65b0\u306eCRM\u304b\u3089\u5c0e\u304d\u51fa\u3057\u305f\u60c5\u5831\u3092\u5143\u306b\u3001\u3088\u308a\u3088\u3044CX\u304c\u63d0\u4f9b\u3067\u304d\u308c\u3070\u3001\u5229\u7528\u306e\u7d99\u7d9a\u306e\u53ef\u80fd\u6027\u3082\u9ad8\u307e\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n\n\n\n<h2 class=\"wp-block-heading\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306e\u4ed5\u4e8b\u5185\u5bb9\u3068\u306f<\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" loading=\"lazy\" width=\"1200\" height=\"363\" src=\"https:\/\/www.seraku.co.jp\/tectec-note\/wp-content\/uploads\/163_about_Customer_success_h2_03.jpg\" alt=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306e\u4ed5\u4e8b\u5185\u5bb9\u3068\u306f\" class=\"wp-image-6661\" srcset=\"https:\/\/www.seraku.co.jp\/tectec-note\/wp-content\/uploads\/163_about_Customer_success_h2_03.jpg 1200w, https:\/\/www.seraku.co.jp\/tectec-note\/wp-content\/uploads\/163_about_Customer_success_h2_03-600x182.jpg 600w, https:\/\/www.seraku.co.jp\/tectec-note\/wp-content\/uploads\/163_about_Customer_success_h2_03-768x232.jpg 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/figure>\n\n\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306e\u5177\u4f53\u7684\u306a\u4ed5\u4e8b\u5185\u5bb9\u3092\u3054\u5b58\u3058\u3067\u3057\u3087\u3046\u304b\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306e\u4ed5\u4e8b\u3092\u9032\u3081\u308b\u4e0a\u3067\u4ee5\u4e0b4\u70b9\u306e\u91cd\u8981\u306a\u30dd\u30a4\u30f3\u30c8\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<ul class=\"flame\">\n<li>\u8cfc\u5165\u30fb\u5c0e\u5165\u306e\u4fc3\u9032\uff08\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\uff09<\/li>\n\n\n\n<li>\u7d99\u7d9a\u53d7\u6ce8\u30fb\u5b9a\u7740\u652f\u63f4<\/li>\n\n\n\n<li>\u30d7\u30e9\u30b9\u30a2\u30eb\u30d5\u30a1\u306e\u5229\u7528\u3092\u4fc3\u3059<\/li>\n\n\n\n<li>\u4e3b\u306aKPI\uff08\u91cd\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\uff09<\/li>\n<\/ul>\n\n\n\n<p>\u305d\u308c\u305e\u308c\u306e\u8a73\u7d30\u3084\u679c\u305f\u3059\u3079\u304d\u5f79\u5272\u306b\u3064\u3044\u3066\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3092\u5b9f\u969b\u306b\u5c0e\u5165\u3057\u305f\u4e8b\u4f8b\u3092\u4ea4\u3048\u3066\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n\n\n<div class=\"wp-block-image acs-Img\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" loading=\"lazy\" width=\"600\" height=\"295\" src=\"https:\/\/www.seraku.co.jp\/tectec-note\/wp-content\/uploads\/customer_success_img_02.png\" alt=\"\" class=\"wp-image-6698\"\/><\/figure><\/div>\n\n\n<h3 class=\"wp-block-heading\">\u8cfc\u5165\u30fb\u5c0e\u5165\u306e\u4fc3\u9032\uff08\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\uff09<\/h3>\n\n\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u6700\u521d\u306e\u6bb5\u968e\u3068\u306a\u308b\u5c0e\u5165\u3092\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u3068\u547c\u3073\u307e\u3059\u3002\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u3068\u306f\u3001\u5229\u7528\u8005\u306b\u306a\u3063\u305f\u3070\u304b\u308a\u306e\u9867\u5ba2\u3092\u3001\u30b5\u30fc\u30d3\u30b9\u3084\u88fd\u54c1\u3092\u4f7f\u3044\u3053\u306a\u305b\u308b\u72b6\u614b\u306b\u3059\u308b\u307e\u3067\u306e\u30d7\u30ed\u30bb\u30b9\u3092\u793a\u3059\u8a00\u8449\u3067\u3059\u3002<br>\u8239\u3084\u98db\u884c\u6a5f\u306b\u4e57\u3063\u3066\u3044\u308b\u3068\u3044\u3046\u610f\u5473\u306e\u300con-board\u300d\u304b\u3089\u6d3e\u751f\u3057\u305f\u8a00\u8449\u3067\u3001\u9867\u5ba2\u3092\u4e57\u5ba2\u54e1\u306b\u898b\u7acb\u3066\u3001\u5171\u306b\u8239\u51fa\u3059\u308b\u30a4\u30e1\u30fc\u30b8\u3092\u601d\u3044\u6d6e\u304b\u3079\u308b\u3068\u5206\u304b\u308a\u3084\u3059\u3044\u3067\u3057\u3087\u3046\u3002<br>\u3069\u306e\u3088\u3046\u306a\u30b5\u30fc\u30d3\u30b9\u3084\u88fd\u54c1\u3067\u3082\u9867\u5ba2\u306b\u3088\u3063\u3066\u306f\u3055\u307e\u3056\u307e\u306a\u969c\u5bb3\u304c\u8d77\u3053\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002\u305d\u306e\u3088\u3046\u306a\u4e2d\u3001\u3044\u304b\u306b\u4f7f\u3044\u3084\u3059\u3044\u3068\u9867\u5ba2\u306b\u611f\u3058\u3066\u3082\u3089\u3048\u308b\u304b\u304c\u3001\u5229\u7528\u958b\u59cb\u5f8c\u306e\u30b9\u30e0\u30fc\u30ba\u306a\u904b\u7528\u3078\u3068\u3064\u306a\u304c\u308b\u5927\u5207\u306a\u652f\u63f4\u3067\u3059\u3002<br>\u307e\u305a\u306f\u3001\u9867\u5ba2\u306e\u898f\u6a21\u30fb\u696d\u52d9\u30d7\u30ed\u30bb\u30b9\u306b\u5fdc\u3058\u305f\u5c0e\u5165\u652f\u63f4\u3092\u8003\u3048\u308b\u3053\u3068\u304b\u3089\u30b9\u30bf\u30fc\u30c8\u3057\u307e\u3057\u3087\u3046\u3002\u8cfc\u5165\u524d\u306e\u9867\u5ba2\u5148\u3078\u8db3\u3092\u904b\u3073\u8aac\u660e\u4f1a\u306e\u958b\u50ac\u3084\u3001\u6570\u4eba\u306e\u30e6\u30fc\u30b6\u3092\u4ea4\u3048\u3066\u52c9\u5f37\u4f1a\u3092\u304a\u3053\u306a\u3046\u3053\u3068\u3067\u3001\u65e9\u3044\u6bb5\u968e\u304b\u3089\u554f\u984c\u70b9\u3092\u628a\u63e1\u3057\u3001\u81ea\u793e\u306e\u30b5\u30fc\u30d3\u30b9\u3084\u88fd\u54c1\u306e\u8ab2\u984c\u304c\u53d6\u308a\u9664\u3051\u308b\u3088\u3046\u5c0e\u5165\u306e\u30b5\u30dd\u30fc\u30c8\u3092\u3057\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u7d99\u7d9a\u5229\u7528\u30fb\u53d7\u6ce8\u30fb\u5b9a\u7740\u652f\u63f4<\/h3>\n\n\n\n<p>\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\uff08\u5c0e\u5165\uff09\u304c\u6e08\u3080\u3068\u3001\u4eca\u5ea6\u306f\u7d99\u7d9a\u5229\u7528\u30fb\u53d7\u6ce8\u306e\u305f\u3081\u306b\u3001\u5229\u7528\u958b\u59cb\u5f8c\u306e\u30d5\u30a9\u30ed\u30fc\u30fb\u5b9a\u7740\u652f\u63f4\uff08\u30a2\u30c0\u30d7\u30b7\u30e7\u30f3\uff09\u304c\u306f\u3058\u307e\u308a\u307e\u3059\u3002<br>\u30b5\u30fc\u30d3\u30b9\u3084\u88fd\u54c1\u3092\u5229\u7528\u3059\u308b\u4e0a\u3067\u3001\u308f\u304b\u3089\u306a\u3044\u3053\u3068\u3084\u7591\u554f\u306b\u611f\u3058\u308b\u3053\u3068\u304c\u306a\u3044\u304b\u3092\u9867\u5ba2\u3078\u3053\u307e\u3081\u306b\u30d2\u30a2\u30ea\u30f3\u30b0\u3057\u307e\u3059\u3002\u8ab2\u984c\u304c\u3042\u308b\u3068\u304d\u306f\u6539\u5584\u7b56\u3092\u8003\u3048\u3001\u9867\u5ba2\u306b\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<br>\u81ea\u793e\u304c\u63d0\u4f9b\u3059\u308b\u30b5\u30fc\u30d3\u30b9\u3084\u88fd\u54c1\u3092\u5229\u7528\u3057\u3066\u3001\u9867\u5ba2\u304c\u4ed5\u4e8b\u3092\u53d7\u6ce8\u3067\u304d\u308b\u3088\u3046\u306b\u30b5\u30dd\u30fc\u30c8\u3092\u884c\u3046\u3068\u8003\u3048\u308b\u3068\u308f\u304b\u308a\u3084\u3059\u3044\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002\u30b5\u30fc\u30d3\u30b9\u3084\u88fd\u54c1\u306e\u4f7f\u7528\u304c\u5b9a\u7740\u3059\u308b\u3088\u3046\u306b\u652f\u63f4\u3059\u308b\u3053\u3068\u304c\u6700\u91cd\u8981\u8ab2\u984c\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30d7\u30e9\u30b9\u30a2\u30eb\u30d5\u30a1\u306e\u5229\u7528\u3092\u4fc3\u3059<\/h3>\n\n\n\n<p>\u3068\u304f\u306b\u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u578b\u30b5\u30fc\u30d3\u30b9\u306e\u5229\u7528\u306b\u3042\u305f\u3063\u3066\u306f\u3001\u5b9a\u7740\u5f8c\u30b5\u30fc\u30d3\u30b9\u3084\u88fd\u54c1\u3092\u4f7f\u3044\u7d9a\u3051\u308b\u306a\u304b\u3067\u3001\u4e0d\u6e80\u306e\u89e3\u6d88\u3084\u3055\u3089\u306a\u308b\u5229\u4fbf\u6027\u3092\u6c42\u3081\u308b\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002\u305d\u3053\u3067\u91cd\u8981\u306a\u306e\u304c\u30d7\u30e9\u30b9\u30a2\u30eb\u30d5\u30a1\u306e\u63d0\u6848\u3067\u3059\u3002\u73fe\u72b6\u7dad\u6301\u306b\u306f\u5c0f\u3055\u306a\u304d\u3063\u304b\u3051\u4f5c\u308a\u3067\u6c17\u3065\u304d\u3092\u4e0e\u3048\u7d9a\u3051\u3001\u9867\u5ba2\u304c\u62b1\u3048\u308b\u4e0d\u6e80\u3084\u30c8\u30e9\u30d6\u30eb\u89e3\u6c7a\u306b\u306f\u3001\u30a2\u30c3\u30d7\u30bb\u30eb\uff08\u4e0a\u4f4d\u306e\u30b5\u30fc\u30d3\u30b9\u306b\u4e57\u308a\u63db\u3048\u308b\uff09\u3084\u3001\u30af\u30ed\u30b9\u30bb\u30eb\uff08\u5225\u306e\u30b5\u30fc\u30d3\u30b9\u306e\u8cfc\u5165\u3092\u3059\u3059\u3081\u308b\uff09\u306e\u63d0\u6848\u3092\u884c\u3046\u306a\u3069\u3001\u3088\u308a\u9ad8\u5ea6\u306a\u5229\u7528\u306e\u4ed5\u65b9\u3092\u4f1d\u3048\u308b\u30a2\u30d7\u30ed\u30fc\u30c1\u304c\u5fc5\u8981\u3067\u3059\u3002<br>\u9867\u5ba2\u304c\u30b5\u30fc\u30d3\u30b9\u3084\u88fd\u54c1\u306b\u9b45\u529b\u3092\u611f\u3058\u7d9a\u3051\u308b\u3053\u3068\u304c\u5927\u5207\u3067\u3059\u3002<br>\u9577\u671f\u306b\u308f\u305f\u3063\u3066\u7d99\u7d9a\u5229\u7528\u3092\u4fc3\u3059\u305f\u3081\u306b\u306f\u3001\u9867\u5ba2\u306b\u5bc4\u308a\u6dfb\u3044\u7d9a\u3051\u3001\u7406\u89e3\u3057\u3088\u3046\u3068\u3059\u308b\u59ff\u52e2\u3092\u4f1d\u3048\u308b\u5fc5\u8981\u304c\u3042\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u4e3b\u306aKPI<\/h3>\n\n\n\n<p>KPI\uff08\u91cd\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\uff09\u3068\u306f\u3001\u8a2d\u5b9a\u3057\u305f\u76ee\u6a19\u306b\u5bfe\u3057\u3069\u306e\u7a0b\u5ea6\u9054\u6210\u307e\u3067\u9032\u3081\u3066\u3044\u308b\u304b\u306e\u5ea6\u5408\u3044\u3092\u56f3\u308b\u305f\u3081\u306e\u6307\u6a19\u3092\u610f\u5473\u3057\u307e\u3059\u3002\u82f1\u8a9e\u8868\u8a18\u306b\u3059\u308b\u3068\u300cKey Performance Indicator\u300d\u3067\u3001\u300c\u91cd\u8981\u7d4c\u55b6\u6307\u6a19\u300d\u3084\u300c\u91cd\u8981\u696d\u7e3e\u6307\u6a19\u300d\u306a\u3069\u3068\u8a33\u3055\u308c\u307e\u3059\u3002<br>\u5927\u304d\u306a\u76ee\u6a19\u3092\u9054\u6210\u3059\u308b\u305f\u3081\u306b\u306f\u6bb5\u968e\u7684\u306b\u6210\u529f\u3092\u91cd\u306d\u3066\u3044\u304f\u3053\u3068\u304c\u5927\u5207\u3067\u3059\u3002\u5de5\u7a0b\u6570\u306b\u5fdc\u3058\u3001\u8907\u6570\u306eKPI\u304c\u8a2d\u5b9a\u3055\u308c\u3066\u3044\u308b\u3053\u3068\u3082\u73cd\u3057\u304f\u3042\u308a\u307e\u305b\u3093\u3002\u696d\u754c\u306e\u3061\u304c\u3044\u3084\u3001\u6700\u7d42\u7684\u306a\u76ee\u6a19\u306b\u3088\u3063\u3066\u306fKPI\u306e\u7a2e\u985e\u304c\u7570\u306a\u308a\u307e\u3059\u3002<br>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306b\u304a\u3051\u308b\u4e3b\u8981KPI\u306f\u3044\u304f\u3064\u304b\u3042\u308a\u307e\u3059\u304c\u3001\u3053\u3053\u3067\u306f\u4ee5\u4e0b\u306e4\u3064\u3092\u8aac\u660e\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<ul class=\"flame\">\n<li>\u89e3\u7d04\u7387\uff0f\u7d99\u7d9a\u7387\uff0f\u96e2\u8131\u7387<\/li>\n\n\n\n<li>\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u5b8c\u4e86\u7387<\/li>\n\n\n\n<li>LTV\uff08\u9867\u5ba2\u751f\u6daf\u4fa1\u5024\uff09<\/li>\n\n\n\n<li>NPS\u00ae\uff08\u9867\u5ba2\u63a8\u5968\u5ea6\uff09<\/li>\n<\/ul>\n\n\n\n<p>\u3053\u308c\u3089KPI\u306e\u8a73\u7d30\u306b\u3064\u3044\u3066\u7d39\u4ecb\u3057\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">\u89e3\u7d04\u7387\uff0f\u7d99\u7d9a\u7387\uff0f\u96e2\u8131\u7387<\/h4>\n\n\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306e\u6307\u6a19\u3068\u3057\u3066\u91cd\u8981\u306b\u306a\u308b\u306e\u306f\u3001\u89e3\u7d04\u7387\u30fb\u7d99\u7d9a\u7387\u30fb\u96e2\u8131\u7387\u3067\u3059\u3002<br>\u89e3\u7d04\u7387\uff08\u30c1\u30e3\u30fc\u30f3\u30ec\u30fc\u30c8\uff09\u306f\u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u30e2\u30c7\u30eb\u30d3\u30b8\u30cd\u30b9\u306b\u304a\u3044\u3066\u6700\u3082\u91cd\u8981\u3068\u306a\u308a\u307e\u3059\u3002\u3053\u306e\u6307\u6a19\u306f\u4e8b\u696d\u3084\u5229\u76ca\u306e\u62e1\u5927\u30fb\u7e2e\u5c0f\u306b\u5927\u304d\u306a\u5f71\u97ff\u3092\u53ca\u307c\u3057\u307e\u3059\u3002<br>\u6b21\u306b\u91cd\u8981\u3068\u306a\u308b\u306e\u306f\u3001\u7d99\u7d9a\u7387\uff08\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u30ec\u30fc\u30c8\uff09\u3067\u3059\u3002\u300c\u65e2\u5b58\u9867\u5ba2\u7dad\u6301\u7387\u300d\u3068\u3082\u547c\u3070\u308c\u3066\u304a\u308a\u3001\u5951\u7d04\u6570\u306b\u5bfe\u3057\u3066\u3069\u308c\u3060\u3051\u7d99\u7d9a\u5229\u7528\u3057\u3066\u3082\u3089\u3048\u3066\u3044\u308b\u304b\u306e\u5272\u5408\u3092\u6307\u3057\u307e\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3092\u5c0e\u5165\u3059\u308b\u30e1\u30ea\u30c3\u30c8\u3068\u3057\u3066\u3001\u81ea\u793e\u306e\u30b5\u30fc\u30d3\u30b9\u30fb\u88fd\u54c1\u306e\u89e3\u7d04\u3092\u4e88\u9632\u3057\u305f\u308a\u3001\u7d99\u7d9a\u7387\u3092\u4e0a\u3052\u305f\u308a\u3059\u308b\u3053\u3068\u304c\u3042\u308a\u3001\u89e3\u7d04\u7387\u540c\u69d8\u306b\u91cd\u8981\u306a\u6307\u6a19\u3068\u3057\u3066\u6271\u308f\u308c\u3066\u3044\u307e\u3059\u3002<br>\u96e2\u8131\u7387\u306f\u3044\u304f\u3064\u304b\u306e\u6307\u6a19\u3067\u7528\u3044\u3089\u308c\u308b\u8a00\u8449\u3067\u3059\u3002\u89e3\u7d04\u7387\u3068\u540c\u3058\u610f\u5473\u3092\u3082\u3064\u300c\u9867\u5ba2\u96e2\u8131\u7387\u300d\u3084\u300c\u5951\u7d04\u96e2\u8131\u7387\u300d\u306a\u3069\u3092\u306f\u3058\u3081\u3001\u9006\u306b\u9867\u5ba2\u306e\u6210\u529f\u4f53\u9a13\u304b\u3089\u53ce\u76ca\u304c\u5897\u3048\u308b\u9006\u96e2\u8131\u7387\uff08\u30cd\u30ac\u30c6\u30a3\u30d6\u30c1\u30e3\u30fc\u30f3\uff09\u3068\u3057\u3066\u3082\u4f7f\u308f\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u5b8c\u4e86\u7387<\/h4>\n\n\n\n<p>\u512a\u308c\u305f\u30b5\u30fc\u30d3\u30b9\u3084\u88fd\u54c1\u3067\u3042\u308c\u3070\u3042\u308b\u307b\u3069\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u306f\u91cd\u8981\u306a\u30dd\u30a4\u30f3\u30c8\u3067\u3042\u308b\u3053\u3068\u3092\u524d\u8ff0\u3057\u307e\u3057\u305f\u3002\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u5b8c\u4e86\u7387\u3068\u306f\u5c0e\u5165\u652f\u63f4\u304c\u5b8c\u4e86\u3057\u305f\u9867\u5ba2\u306e\u5272\u5408\u3067\u3059\u3002\u3053\u308c\u304c\u4f4e\u3044\u307b\u3069\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u304c\u9032\u3093\u3067\u304a\u3089\u305a\u3001\u89e3\u7d04\u3084\u96e2\u8131\u306b\u3064\u306a\u304c\u308b\u305f\u3081\u3001\u91cd\u8981\u306a\u6307\u6a19\u3068\u306a\u308a\u307e\u3059\u3002<br>\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u671f\u9593\u4e2d\u306e\u9867\u5ba2\u306f\u3001\u30b5\u30fc\u30d3\u30b9\u3084\u88fd\u54c1\u306b\u5bfe\u3059\u308b\u95a2\u5fc3\u304c\u9ad8\u3044\u6642\u671f\u3067\u3042\u308a\u3001\u3053\u306e\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u7406\u89e3\u3092\u6df1\u3081\u3066\u7d99\u7d9a\u5229\u7528\u306b\u3064\u306a\u3052\u3089\u308c\u306a\u3051\u308c\u3070\u3001\u30ea\u30ab\u30d0\u30ea\u30fc\u306f\u53b3\u3057\u304f\u306a\u308a\u307e\u3059\u3002\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u306f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306b\u304a\u3044\u3066\u3001\u6700\u3082\u719f\u7df4\u3057\u305f\u6280\u8853\u3092\u5fc5\u8981\u3068\u3059\u308b\u65bd\u7b56\u5b9f\u65bd\u671f\u9593\u3068\u3044\u3048\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">LTV\uff08\u9867\u5ba2\u751f\u6daf\u4fa1\u5024\uff09<\/h4>\n\n\n\n<p>LTV\uff08Life Time Value\/\u30e9\u30a4\u30d5\u30bf\u30a4\u30e0\u30d0\u30ea\u30e5\u30fc\uff09\u3068\u306f\u30011\u9867\u5ba2\u304c\u53d6\u5f15\u958b\u59cb\u304b\u3089\u7d42\u4e86\u307e\u3067\u306e\u9593\u306b\u3069\u308c\u3060\u3051\u306e\u5229\u76ca\u3092\u4f01\u696d\u306b\u3082\u305f\u3089\u3059\u304b\u3092\u8868\u3057\u305f\u6570\u5024\u3067\u3059\u3002\u3055\u307e\u3056\u307e\u306a\u4e8b\u60c5\u3084\u30d3\u30b8\u30cd\u30b9\u30e2\u30c7\u30eb\u306b\u3088\u3063\u3066\u7570\u306a\u308a\u307e\u3059\u304c\u3001\u5358\u7d14\u306a\u8a08\u7b97\u5f0f\u306b\u3059\u308b\u3068\u3001\u9867\u5ba2\u5358\u4fa1\u00d7\u5e73\u5747\u5229\u7528\u671f\u9593\u3068\u306a\u308a\u307e\u3059\u3002<br>\u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u578b\u306e\u30b5\u30fc\u30d3\u30b9\u304c\u63d0\u4f9b\u3055\u308c\u3066\u3044\u304f\u4e0a\u3067\u3001\u3069\u3046\u3059\u308c\u3070\u9867\u5ba2\u304c\u9577\u304f\u5229\u7528\u3057\u3066\u304f\u308c\u308b\u304b\u3092\u8ffd\u6c42\u3059\u308b\u4e8b\u306f\u4e0d\u53ef\u6b20\u3067\u3059\u3002\u307e\u305f\u3001\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u6027\u5411\u4e0a\u306e\u8003\u3048\u65b9\u3067\u3042\u308bCRM\u3068LTV\u306f\u76f8\u6027\u306e\u826f\u3044\u6307\u6a19\u3068\u306a\u308a\u307e\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306e\u4ed5\u4e8b\u306b\u306fLTV\u306e\u8003\u3048\u65b9\u30fb\u6307\u6a19\u306e\u5c0e\u5165\u304c\u5f37\u304f\u63a8\u5968\u3055\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">NPS\u00ae\uff08\u9867\u5ba2\u63a8\u5968\u5ea6\uff09<\/h4>\n\n\n\n<p>NPS\u00ae \uff08Net Promoter Score\/\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\uff09\u3068\u306f\u3001\u9867\u5ba2\u63a8\u5968\u5ea6\u3092\u610f\u5473\u3057\u307e\u3059\u3002<br>NPS\u00ae\u306f\u30012003\u5e74\u306b\u30b3\u30f3\u30b5\u30eb\u30c6\u30a3\u30f3\u30b0\u4f1a\u793e\u300c\u30d9\u30a4\u30f3\uff06\u30ab\u30f3\u30d1\u30cb\u30fc\u300d\u304c\u8003\u6848\u3057\u305f\u6307\u6a19\u3067\u3059\u3002\u3053\u308c\u3092\u4f7f\u7528\u3059\u308c\u3070\u3001\u9867\u5ba2\u304c\u4f01\u696d\u3084\u30d6\u30e9\u30f3\u30c9\u306b\u5bfe\u3057\u3066\u3069\u308c\u304f\u3089\u3044\u611b\u7740\u3084\u4fe1\u983c\u304c\u3042\u308b\u304b\u3092\u6570\u5024\u5316\u3067\u304d\u307e\u3059\u3002\u9867\u5ba2\u306b\u5bfe\u3057\u3066\u9577\u304f\u306a\u308a\u304c\u3061\u306a\u8cea\u554f\u8abf\u67fb\u3092\u3059\u308b\u5fc5\u8981\u304c\u306a\u304f\u306a\u308b\u305f\u3081\u3001\u91cd\u5b9d\u3055\u308c\u3066\u3044\u307e\u3059\u3002<br>\u30b7\u30f3\u30d7\u30eb\u306a\u8abf\u67fb\u65b9\u6cd5\u3067\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u6e2c\u5b9a\u3057\u307e\u3059\u304c\u3001\u696d\u7e3e\u3068\u5f37\u3044\u76f8\u95a2\u95a2\u4fc2\u304c\u5f97\u3089\u308c\u308b\u305f\u3081\u3001KPI\u3068\u3057\u3066\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306e\u5207\u308a\u672d\u306b\u3082\u306a\u308b\u3067\u3057\u3087\u3046\u3002<br>\u5b9f\u65bd\u3059\u308b\u7c21\u5358\u306a\u30a2\u30f3\u30b1\u30fc\u30c8\u306f\u3001\u5404\u8a2d\u554f\u306b\u5bfe\u3057\u30660\uff5e10\u70b9\u306e11\u6bb5\u968e\u3067\u8a55\u4fa1\u3092\u3057\u3066\u3082\u3089\u3046\u3060\u3051\u306e\u30b7\u30f3\u30d7\u30eb\u306a\u3082\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<ul class=\"flame\">\n<li>\u63a8\u5968\u8005\uff089\uff5e10\u70b9\uff09<\/li>\n\n\n\n<li>\u4e2d\u7acb\u8005\uff088\uff5e7\u70b9\uff09<\/li>\n\n\n\n<li>\u6279\u5224\u8005\uff086\uff5e0\u70b9\uff09<\/li>\n<\/ul>\n\n\n\n<p>\u7b97\u51fa\u3055\u308c\u305f\u7d50\u679c\u3092\u5143\u306b\u3001\u4e0a\u8a183\u3064\u306e\u56de\u7b54\u8005\u3054\u3068\u306b\u9867\u5ba2\u3092\u30b0\u30eb\u30fc\u30d7\u306b\u308f\u3051\u3001\u6570\u5024\u5316\u3057\u305f\u3082\u306e\u304cNPS\u00ae\u306e\u6307\u6a19\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p><small>\u6ce8\uff1aNPS\u00ae\u306f\u3001\u30d9\u30a4\u30f3\u30fb\u30a2\u30f3\u30c9\u30fb\u30ab\u30f3\u30d1\u30cb\u30fc\u3001\u30d5\u30ec\u30c3\u30c9\u30fb\u30e9\u30a4\u30af\u30d8\u30eb\u30c9\u3001\u30b5\u30c8\u30e1\u30c8\u30ea\u30c3\u30af\u30b9\u30fb\u30b7\u30b9\u30c6\u30e0\u30ba\u306e\u767b\u9332\u5546\u6a19\u3067\u3059\u3002<a href=\"https:\/\/www.bain.com\/ja\/consulting-services\/customer-strategy-marketing\/about-nps\" target=\"_blank\" rel=\"noreferrer noopener\">\u8a73\u7d30\u306f\u3053\u3061\u3089<\/a><\/small><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u4e8b\u4f8b<\/h3>\n\n\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306b\u3064\u3044\u3066\u3055\u307e\u3056\u307e\u306a\u89d2\u5ea6\u304b\u3089\u7d39\u4ecb\u3057\u3066\u304d\u307e\u3057\u305f\u3002\u6700\u5f8c\u306e\u307e\u3068\u3081\u3068\u3057\u3066\u3001\u5b9f\u969b\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306e\u4e8b\u4f8b\u306b\u3064\u3044\u3066\u7d39\u4ecb\u3057\u307e\u3057\u3087\u3046\u3002Salesforce\uff08\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\uff09\u3068\u547c\u3070\u308c\u308b\u30c4\u30fc\u30eb\u304cCRM\u3092\u5229\u7528\u3057\u3001\u9867\u5ba2\u4f01\u696d\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306e\u5b9f\u73fe\u306b\u6210\u529f\u3057\u305f\u4e8b\u4f8b\u3067\u3059\u3002\u305c\u3072\u53c2\u8003\u306b\u3057\u3066\u307f\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<h4 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